ご不明な点はございませんか？
よくある質問
お客様からよくあるご質問と回答を以下に記載します。
配送と返品
What if I didn’t receive an order confirmation email?
Confirmation emails are usually sent shortly after you place your order. If you don’t see it right away, it may be due to high order volume during a new launch or promotion.
If you still haven’t received your confirmation email within 24 hours, please contact us at sooya@sooyaseoul.com so we can assist you further.
How can I check my order details and payment status?
Your order details will be sent to you via email.
If you create an account, you can also view your order history and payment status anytime on your account page.
I made a mistake with my order. Can I edit it?
If your order has not yet been shipped, we may be able to make changes. Please contact us as soon as possible at sooya@sooyaseoul.com with your order number and the details you would like to update.
If you used a discount code, you will need to request a new code, as the original one cannot be reused.
Shipping & Returns
送料はいくらですか？
米国へのご注文はすべて送料無料で、海外へのご注文は一律10ドルの送料を申し受けます。
割引コードを複数利用できますか？
1つの注文につき1つの割引コードのみ使用でき、他のプロモーションとの併用はできません。
連絡先
ご不明な点がございますか？喜んでお手伝いさせていただきます！sooya@sooyaseoul.comまでメールでお問い合わせください。24時間以内にご返信いたします。