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Frequently Asked Questions
Please see below for answers to common questions from customers
Order& Payment
What if I didn’t receive an order confirmation email?
Confirmation emails are usually sent shortly after you place your order. If you don’t see it right away, it may be due to high order volume during a new launch or promotion.
If you still haven’t received your confirmation email within 24 hours, please contact us at sooya@sooyaseoul.com so we can assist you further.
How can I check my order details and payment status?
Your order details will be sent to you via email.
If you create an account, you can also view your order history and payment status anytime on your account page.
I made a mistake with my order. Can I edit it?
If your order has not yet been shipped, we may be able to make changes. Please contact us as soon as possible at sooya@sooyaseoul.com with your order number and the details you would like to update.
If you used a discount code, you will need to request a new code, as the original one cannot be reused.
Shipping & Returns
How much is shipping?
Free shipping on orders over $150. The price is $28 for the US, $28 for Japan, and $3 for Korea, and tax and customs duties are the customer's responsibility.
What is your return policy?
You can request a return within 30 days of receiving your order by contacting us via out Contact page.
Contact
Still have questions? We're happy to help! Please email us at sooya@sooyaseoul.com and we will get back to you within 24 hours.